Shipping Policy

JSI Enterprises operates https://www.glowandgrace-studio.com, also referred to as “Glow & Grace Studio,” “we,” “us,” or “our.”

This Shipping Policy explains how orders are processed, shipped, and delivered when customers purchase products through our website.

Order Processing

Orders are typically processed within 2 to 5 business days after payment is received and confirmed.

Business days are Monday through Friday, excluding weekends and holidays. During busy seasons, product launches, sales, or unexpected delays, processing times may take longer.

If there is a major delay with your order, we will make reasonable efforts to contact you using the email address or contact information provided at checkout.

Shipping Options and Delivery Time

Glow & Grace Studio may offer standard, expedited, and express shipping options when available.

Estimated delivery times are typically 2 to 7 business days after an order has shipped, depending on the shipping option selected, carrier availability, product type, and delivery location.

Delivery times are estimates and are not guaranteed. Delays may happen because of carrier issues, weather, holidays, incorrect shipping information, supply delays, or other circumstances outside of our control.

Shipping Confirmation and Tracking

Once your order has shipped, you will receive an email confirmation when tracking is available. This email may include a tracking number and link so you can track your order in real time.

Please allow time for tracking information to update after the shipping carrier receives the package.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for orders delayed, lost, returned, or delivered to the wrong address because of incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at info@glowandgrace-studio.com. We will do our best to help, but we cannot guarantee changes after an order has been processed or shipped.

Shipping Costs

Shipping costs, if applicable, will be shown at checkout before the order is completed.

Shipping fees may vary depending on the product, order size, shipping destination, and available shipping method.

Lost, Delayed, or Damaged Packages

Once an order is handed over to the shipping carrier, delivery timing and handling are partly outside of our control.

If your order is significantly delayed, lost, or arrives damaged, please contact us at info@glowandgrace-studio.com with your order information. We will review the situation and work with you in a fair and reasonable way.

For damaged items, please contact us as soon as possible and include photos of the damaged product and packaging when available.

Returned Packages

If an order is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery, or failure to pick up the package, we will contact the customer when possible.

Additional shipping fees may apply if the order needs to be shipped again.

Availability and Backorders

Some products may have limited availability or may become temporarily out of stock.

If an item is unavailable, delayed, or on backorder after an order is placed, we will contact the customer with available options, which may include waiting for restock, replacing the item, or canceling the order.

Contact Us

If you have questions about shipping, delivery, tracking, or an order, please contact us:

JSI Enterprises
Website: https://www.glowandgrace-studio.com
Email: info@glowandgrace-studio.com
Mailing Address: 385 Todd Ave., Hilo, Hawaii 96720