Refund Policy

JSI Enterprises operates https://www.glowandgrace-studio.com, also referred to as “Glow & Grace Studio,” “we,” “us,” or “our.”

This Refund Policy explains how refunds, returns, exchanges, damaged items, and order concerns are handled when customers purchase products through our website.

Refund and Return Window

Customers may request a return or refund within 14 days of receiving their order.

To be eligible for a return, the item must be unused, unworn, unwashed, undamaged, and in the same condition it was received. The item should also be returned in its original packaging when possible.

We reserve the right to deny a return or refund if the item has been used, damaged, altered, or returned outside the eligible return period.

How to Request a Return or Refund

To request a return or refund, please contact us at info@glowandgrace-studio.com with your order information and the reason for your request.

Please do not send items back without contacting us first. We will review the request and provide return instructions if the item is eligible.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at info@glowandgrace-studio.com.

Please include your order information and photos of the item, packaging, and any visible damage when available.

After reviewing the issue, we may offer a replacement, exchange, store credit, or refund depending on the situation.

Refund Processing

Once we receive and inspect an approved returned item, we will notify you of the refund decision.

If approved, the refund will be processed back to the original payment method when possible. Please allow time for your bank, credit card company, or payment provider to complete the refund.

Processing times may vary depending on the payment provider.

Shipping Costs

Original shipping costs are generally non-refundable unless the return is due to our error, such as sending the wrong item or a damaged/defective product.

Customers are generally responsible for return shipping costs unless we determine that the return is due to our error.

If an item is returned because of an incorrect shipping address, failed delivery attempt, refusal of delivery, or failure to pick up the package, additional shipping fees may apply.

Exchanges

Exchanges may be available depending on product availability.

If you would like to exchange an item, please contact us at info@glowandgrace-studio.com. If the requested replacement item is unavailable, we may offer another option, store credit, or a refund if eligible.

Non-Refundable Items

Certain items may not be eligible for return or refund, including:

Gift cards
Digital products or downloadable items
Final sale or clearance items
Personalized, custom, or made-to-order products
Items that have been used, worn, washed, damaged, or altered
Items returned without prior approval

Any product-specific refund limitations may also be stated on the product page or during checkout.

Cancellations

If you need to cancel an order, please contact us as soon as possible at info@glowandgrace-studio.com.

We will do our best to help, but we cannot guarantee cancellation once an order has been processed, fulfilled, or shipped.

Lost or Delayed Packages

If your package is delayed or appears lost, please contact us with your order information. We will review the situation and work with you in a fair and reasonable way.

Once an order has been handed over to the shipping carrier, delivery timing and handling may be outside of our control.

Contact Us

If you have questions about refunds, returns, exchanges, or an order, please contact us:

JSI Enterprises
Website: https://www.glowandgrace-studio.com
Email: info@glowandgrace-studio.com
Mailing Address: 385 Todd Ave., Hilo, Hawaii 96720